Call Center Outsourcing – backup

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PROCESS is designed to fulfill your information needs for the Call Center Industry in the UAE. We offer customized and effective call center services and solutions. Our team of highly professional and market savvy agents that can cater all your needs whether customer care, product support, telesales or building a new customer base.

Our state-of-art infrastructure combined with latest technology call center solutions can provide you best ROI (Return On Investment) without being bothered of employing and training own staff for the purpose. Our rapid application development methodology helps us create customized and effective call center scripts to suite your business requirements. Our call center solutions can seamlessly integrate into your own systems to increase efficiency and meet your customer requirements.

With the ability to cater both English and Arabic audience, we are well prepared to take on local and regional markets. Our agents undergo in?depth training on language skills, pronunciations, product knowledge, computer skills, delivery and handling varied types of customers. Our effective quality assurance programs ensure that your clients are well taken care of.

Inbound Call Center Services

Our team offers resource for all your inbound communications through our sophisticated call center solutions combined with a powerful CRM (Customer Relationship Management) system. Our team focuses on providing your clients the best service on your behalf. A dedicated and skilled team of agents are trained to handle all your calls with complete background knowledge of your business and products.

Our inbound service include:

  • Phone Answering Service
  • Handling Business Enquiries
  • Providing Product/Service information
  • Customer Care Service
  • Loyalty Programs
  • Generating Sales Leads
  • Setting Appointments
  • Registrations
  • Email Response

Outbound Call Center Services

Our team of specialized and trained call center telemarketers offers an entire range of outbound services. Our customer CRM (Customer Relationship Management) database combined with our vast knowledge of the local and regional market enable us to target the right audience and give your business a well deserved boost.

Highly professionals and well trained telemarketers can turn your prospect clients into profitable customers. We train and encourage our team members to go a step further and lay a foundation of lasting relationship by using personalized and friendly approach.

Our outbound services include:

  • Tele – Sales
  • Telemarketing
  • Surveys
  • Lead generation/ lead qualification
  • Setting Appointments
  • Market Research
  • Verification Services
  • Database cleaning and updating
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